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Return Policy 30-Day Money
Back Guarantee We hope you are completely satisfied with your
purchase. If, for any reason,
you are not completely satisfied with the item(s) you were bought, you may
return it within thirty (30) days from the date of delivery. We will issue refund within
fourteen (14) business days upon receiving your returned item. The item(s) must be returned in good condition. The refund amount is the article¢s price
you paid LESS 8% handling
charge. However,
we will offer you a full refund including your shipping cost if the
return is a result of a manufacturer defect or our error. Easy Returns
1.
The item(s) must be received by us within 30 days from
the date of delivery. 2.
Please contact us
and we will send you a Return Form. 3.
Please place the return item(s) securely in a
package, including all original packaging, accessories, guarantee, original
receipt and the completed Return Form. Customers are responsible for the shipping cost of
item(s) shipped back to us. 4.
Please return the item(s) to our Main Office. 5.
Your return item(s) must be delivered to us by
DHL/FedEx/UPS in one single shipment.
Please obtain a receipt for any packages shipped back to us and keep a
copy of the tracking number. 6.
We do NOT accept “Receiver Pay Shipment”. Please prepay all shipping cost. When all of these conditions are satisfied, we will refund
your order value less 8% handling charge. We will be responsible for the cost of shipping the
replaced item(s) back to our customers.
We will not issue any refunds for returns that do not satisfy all of
the conditions indicated above. We are not responsible for any loss or damage if you ship
your return item(s) without using DHL/FedEx/UPS. Refunds are processed within fourteen (14) business days
of our receipt of your purchase.
Your refund will be credited back to the same credit card used to make
the original purchase or T/T back to your bank account.
Occasionally
packages are returned to us as undeliverable. When the carrier returns an
undeliverable package to us, we issue a refund (excluding 8% handling charges).
We
are unable to re-ship orders that are returned to us as undeliverable. If you
would still like to purchase items that were undeliverable, you are welcome
to place a new order on our Web site. Non-refundable
Items
1.
Any items that are defaced or physically damaged by
customers. We reserve the right
to check the conditions of the returned items before issuing a refund. 2.
We have not received the item(s) within 30 days from
the date of delivery. 3.
Any items returned without the original packaging,
accessories, guarantee or the Return Form. 4.
Engraving items 5.
Any items under US$50 6.
Wholesale items 7.
Special order items Choice of
Law Customers
and Supreme Gems & Gold agree that this policy will be governed by the
laws of Hong Kong Special Administrative Region. If any disputes arise regarding your claims and your use
of this web site, such disputes shall be resolved according to the laws of
Hong Kong Special Administrative Region. If any part of this policy becomes null and void, the rest
parts will remain effective. Contact Us For any further queries, please feel free to
contact us by email, cs@supreme-gems.com. |